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Terms & Conditions

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These are the general terms and conditions of SMSONE UGANDA LTD (“SMSONE”,“we”, “us”, “our”), with its registered office at Plot 1-3 Coral Crescent, Lower Kololo Terrace. P.O.Box 25780, Kampala, Uganda – East Africa. By using the SMSONE service, website, or software applications, you are entering into a binding contract with our local company in your country of residence. Your agreement with us includes these Terms and Conditions of Use (“Terms”) and our Privacy Policy (together with Other Terms where applicable, the “Agreements”). If you don’t agree with these Terms, then please don’t use the Service. If you have any questions regarding these Terms and Conditions, you can contact us by using the contact form..
These general terms and conditions of use ("General Terms and Conditions of Use") shall govern the use of the website www.SMSONE.co.ug and any related platform ("Website"), which belongs to SMSONE. The purpose is to provide information about our activities and enable the use of the services offered by SMSONE (“Service” or “Services”), consisting in the creation of different types of applications, mobile payment solutions, banking services alerts, VAS consulting and the like (hereinafter referred to as “Services”) and, where appropriate, the subsequent storage of the same.
Some of the above-mentioned Services may be subject to specific conditions established at any time. From now on, such conditions, or any other specific conditions for the Services offered on the Website at any time.
Some of the above-mentioned Services may be subject to specific conditions established at any time. From now on, such conditions, or any other specific conditions for the Services offered on the Website at any time.
SMSONE reserves the right to modify these Terms and Conditions at any time. In the event the Terms and Conditions are modified. SMSONE will provide the User with reasonable prior written notice of any change. If the User does not want to agree to any changes made, the User should stop using that Service, because by continuing to use the Services the User indicates their agreement to be bound by the updated terms.
4.1. Creating an Account. To access the full functionality of the Service, you must create an account with which your Registration Data or other information will be associated (a “SMSONE Account”). Once the registration form has been filled out, the User must agree to the Privacy Policy and the appropriate Specific Conditions. The User must activate a username and password in order to fully use and enjoy some of the Services.
4.2. Accurate details. By creating a SMSONE Account, you agree to: (i) provide true, accurate, current, and complete information about yourself, as prompted by the Service’s registration form; (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; (iii) provide, if applicable, a valid payment method for paying any fees associated with the Service; (iv) use only the SMSONE Account you created to access the Service; (v) not allow your SMSONE Account to be used by anyone else to access the Service; and (vi) not use the name of another person with the intent to impersonate that person or in a way that otherwise causes confusion as to the origin of your account. If you provide any information that is untrue, inaccurate, not current or incomplete, or that impersonates another person, including organizations or entities, or if SMSONE has reasonable grounds to suspect that the information you provide is untrue, inaccurate, not current or incomplete, or impersonates another person, SMSONE may suspend or terminate your SMSONE Account and refuse to allow you to use the Service at any time. All Registration Data will be stored and used in accordance with theSMSONE Privacy Policy.
4.3. Password and account security Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible. The User is obliged to inform SMSONE of any changes to his or her personal data and is responsible for preventing unauthorized access and/or use by a third party on his or her behalf. In addition, the User shall be solely responsible for the choice, loss, theft or unauthorized use of any code or password, and the consequences derived therefrom.
4.4. Backup You are responsible for maintaining, protecting, and making backups of your Content. To the extent permitted by applicable law, SMSONE will not be liable for any failure to store, or for loss or corruption of, your Content.
These Terms will continue to apply to you until terminated by either you or SMSONE. You may terminate your SMSONE Account at any time by using the account termination option. If you terminate your SMSONE Account you may still be able to access certain portions of the Service, but you will not have access to certain features and content that are available to SMSONE Account holders.
We may also terminate your SMSONE Account, or impose limits on or restrict access to parts or all of the Service at any time, without notice or liability. We may terminate the Terms or suspend your access to the SMSONE Service at any time, including in the event of your actual or suspected unauthorised use of the SMSONE Service or non-compliance with the Terms. In the event that your SMSONE Account is terminated, we will cease charging you any fees.
6.1. Fees for service
SMSONE reserves at any time the right to require payment of fees for certain or all Services. You shall pay all applicable fees (including any overage fees), as described on the Specific Conditions in connection with such Services selected by you.
6.2. Taxes
Unless otherwise stated, you are responsible for any taxes (other than SMSONE’s income tax) or duties associated with the sale of the Services, including any related penalties or interest (collectively, “Taxes”). You will pay SMSONE for the Services without any reduction for Taxes.
6.3. Price Changes
SMSONE reserves the right to change its price list and to institute new charges at any time upon notice to you (i.e. on the website and/or by email). SMSONE will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective. By continuing to use or access the Services after such changes come into effect, you agree to be bound by the new or increased charges. Any fees paid hereunder are non-refundable, except as provided in these General Terms and Conditions of Use, in the Specific Conditions or when required by law.
If you reside in the European Union and have purchased a Paid Subscription, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (the “Cooling-off Period”), but only if you have not logged in or otherwise redeemed or started to consume them. However, if you cancel your payment and/or terminate the Terms after the Cooling-off Period is over (where applicable), and/or before the end of the subscription period, we will not refund any subscription fees already paid to us.
While using the Service, you agree not to engage in any of the following prohibited activities:

a) Use, display, mirror, or frame the Service, any individual element within the Service, the SMSONE name, trademark, logo or other proprietary information, or the layout and design of any portion of the Service, without SMSONE’s express written consent.
b) Access the Service by any means other than through interfaces provided by SMSONE and as otherwise expressly authorized under these Terms of Service.
c) Access, tamper with, or use non-public areas of the Service, our computer systems, or the technical delivery systems of our providers.
d) Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by
e) SMSONE or any of our providers or any other third party (including another user) to protect the Service.
f) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service.
g) Attempt to access or search the Service or scrape or download Content from the Service, or otherwise use, upload content to, or create new links, reposts, or referrals in the Service through the use of any engine, software, tool, agent, device or mechanism (including automated scripts, spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by SMSONE or other generally available third party web browsers or search engines.
h) Send any unsolicited or unauthorized spam, advertising messages, promotional materials, email, junk mail, chain letters or other form of solicitation.
i) Use any meta-tags or other hidden text or metadata utilizing the Service or a SMSONE trademark, logo, or URL without SMSONE’s express written consent.
j) Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Service.
k) Reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purpose any portion of the Service (including your SMSONE Account) or your access to or use of the Service.
l) Collect or store any personally identifiable information from other persons of the Service without their express permission.
m) Stalk or otherwise harass another person or entity.
n) Impersonate or misrepresent your affiliation with any person or entity.
o) Violate any applicable law or regulation.
p) Encourage or enable any other individual to do any of the activities prohibited in these Terms of Service.
The Service may include functionality that allows you to access and post content to Social Media and third parties platforms regarding your activities on the Service. If you choose to use this functionality, SMSONE may: have access to certain information that you make available through the applicable Social Media or third parties platforms and that the applicable Social Media or third party platform has made available to SMSONE; or (ii) post status messages, notes, photos, videos and other materials to the applicable Social Media or third party platform on your behalf.
By connecting your SMSONE Account with your account on a Social Media or third party platform, you grant us permission to access and use the information that you make available through the applicable Social Media or third party platform and that the applicable Social Media or third party platform has made available to SMSONE, in accordance with the privacy or other settings that are applicable to your Social Media or third party platform account.
Social Media or third parties platforms are not partners or representatives of SMSONE and SMSONE is not responsible for the acts or omissions of any Social Media or third party platform in connection with your account with the applicable Social Media or third party platform.
In the event that you share or post content to a Social Media or third party platform through the Service, you agree to comply with all terms of use, policies and guidelines established by the applicable Social Media or third party platform with regard to the content you post. You also agree to be solely responsible and liable for any claims arising as a result of sharing or posting any content to any Social Media or third party platform.
SMSONE will make reasonable efforts to keep the Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. SMSONE reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Service, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Service or any function or feature thereof. You understand and agree that SMSONE has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.
When the User provides personal data to SMSONE, either during registration, navigation, when using the Services, making inquiries, requests or simulations through the Website, the Privacy Policy shall apply, which must be previously read and accepted by the User.